What is the cancellation policy for Lufthansa?

Lufthansa allows cancellations and requests for refunds up to 24 hours before departure, as per the Lufthansa website. The specific conditions for refunds depend on the fare type and whether the flight was cancelled or changed by Lufthansa. 

Lufthansa generally offers a 24-hour cancellation policy for most bookings, allowing a full refund if canceled within 24 hours of the original purchase, provided the departure date is at least 7 days away. For cancellations outside the 24-hour window or for non-refundable tickets, passengers may still be able to cancel, but may not receive a full refund. Depending on the fare conditions, taxes and fees might be refunded. 

Lufthansa Airlines offers a structured and flexible cancellation policy that depends on the fare type and the timing of the cancellation. For passengers booking flights originating in the United States or Canada, Lufthansa adheres to the 24-hour risk-free cancellation rule, allowing travelers to cancel any booking within 24 hours of purchase for a full refund, provided the flight is at least seven days away. Outside of this window, the rules vary. If you’ve purchased a refundable fare such as Economy Flex, Premium Economy Flex, Business Flex, or First Class Flex—you can cancel your reservation before departure and receive a full refund with no penalty. However, if you’ve booked a non-refundable or Basic fare, such as Economy Light or Basic Economy, cancellation typically results in a travel credit instead of a cash refund, and Lufthansa may charge a cancellation fee ranging from approximately $200 to $750 depending on the route and class. In cases where only part of a trip has been used, Lufthansa may provide a pro-rated refund for the unused portion. Award ticket cancellations may incur a mileage redeposit fee, usually around €50 or $60, unless waived for elite frequent flyers. If Lufthansa cancels your flight or significantly alters your schedule, you are entitled to a full refund or free rebooking, regardless of your fare type. For added convenience, cancellations can be made online through the “My Bookings” section of Lufthansa’s website, via their mobile app, or by contacting customer service. [1_83 38 45 18 58 Refunds for credit card purchases are typically processed within 7 to 10 business days, while other payment methods may take longer. Lufthansa may also offer fee waivers for cancellations due to medical emergencies, bereavement, or other exceptional circumstances when proper documentation is provided.