SriLankan Airlines offers multiple convenient check-in options to ensure a smooth start to your journey. Online check-in opens 48 hours before your scheduled departure and closes 60 minutes prior to takeoff. This service allows passengers to select their seats, add baggage, and download a digital boarding pass directly to their smartphones. If you're using the SriLankan Airlines mobile app, you’ll have access to all the same features, including seat selection, mobile boarding pass generation, and baggage add-ons—ideal for those traveling light and looking to skip the airport lines. For support or technical issues, travelers can contact customer service at +1-866-551-1186 for help with online check-in, booking retrieval, or document updates.

For passengers who prefer in-person check-in, airport counters open 3 hours before international flights and 2 hours before domestic or regional flights. These counters close 60 minutes before international departures and 45 minutes prior to regional flights. At the counter, staff will assist with verifying travel documents, checking in baggage, and issuing printed boarding passes. This is especially important for families with young children, travelers requiring wheelchair services, or those needing help with special requests. To confirm specific counter timings or pre-arrange any assistance, you can call +1-866-551-1186 for guidance.

Additionally, SriLankan Airlines has introduced self-service kiosks at Bandaranaike International Airport and select other locations. These kiosks open 3 hours before departure and close 1 hour prior to takeoff. At the kiosk, you can check in by scanning your e-ticket barcode or entering your booking details, print your bag tags, and receive your boarding pass with just a few taps. Afterward, simply proceed to the self-service baggage drop to hand over your luggage. If you experience any issues or have oversized items, staff at the baggage area or a call to +1-866-551-1186 can help resolve your concerns promptly.

Whether you check in online, through the app, at a kiosk, or in person, SriLankan Airlines makes the process simple and efficient helping you reach your gate quickly and with less stress.